Shipping policy

Delivery Terms

These delivery terms apply to orders placed through the Šarlotes audumi online store.

Delivery Countries

Delivery is available to the countries listed in the Delivery section and/or during checkout.

If a particular country is not available in the delivery list during checkout, an order cannot be placed through the online store for delivery to that country.

Delivery Methods, Costs and Timeframes

Delivery methods, delivery costs and available delivery countries are listed in the Delivery section and are also displayed during checkout before payment is made.

During checkout, the Buyer may select an available delivery method according to the delivery address, country, shipment weight and dimensions, and the delivery options offered by the Seller.

During checkout, the Buyer is shown the available delivery information, including the delivery method, delivery costs and, where the system provides for it, the estimated delivery date.

The Seller generally prepares and hands over an order for dispatch within approximately 3 working days of receiving payment, unless a different fulfilment period is specified for the particular product, order or promotion.

The fulfilment period for cut fabrics, goods measured to order, printed items, personalised items and individually prepared orders may be longer, as such orders are prepared, cut, agreed upon, printed or assembled individually.

Delivery within Latvia is generally completed within approximately 2–3 or 3–5 working days after the shipment is handed over to the carrier, depending on the delivery method selected by the Buyer.

Delivery to European countries and other international destinations is generally completed within approximately 5–8 working days after the shipment is handed over to the carrier, unless a different estimated delivery period is specified for the particular delivery method or during checkout.

The stated order preparation and delivery periods are approximate and indicative, unless the Seller has confirmed a specific guaranteed delivery period in writing. Delivery periods may vary depending on order volume, product availability, printing or personalisation time, carrier workload, public holidays, seasonal demand, customs procedures, the destination country and other circumstances beyond the Seller's control.

Commencement of Order Fulfilment

An order is deemed to have entered fulfilment when the Seller begins assembling the order, preparing the product, measuring or cutting the fabric, preparing the artwork or print, personalising the product, printing or carrying out any other activity tailored to the specific order.

If an order includes cut fabrics, goods measured to order, printed items, personalised goods or other goods prepared for a specific order, preparation of such goods may begin after payment for the order has been received.

Delivery Information Provided by the Buyer

The Buyer is responsible for providing accurate and complete delivery information, including first name, surname, delivery address, selected parcel locker, telephone number and email address.

If delivery is not possible because the information provided by the Buyer is incorrect, inaccurate or incomplete, the Buyer shall bear the cost of redelivery.

If the Buyer notices an error in the delivery information after placing an order, the Buyer must contact the Seller as soon as possible by email at eksg.sia@gmail.com. Delivery information may be changed only before the shipment has been handed over to the carrier.

Delivery Restrictions

Certain delivery methods may be subject to restrictions on shipment weight, dimensions, packaging or destination. If the selected delivery method is not available for a particular order, the Buyer will be offered other available delivery methods during checkout.

For larger, heavier or non-standard shipments, delivery costs and methods may differ from standard delivery options and costs.

Shipment Handover and Delivery Delays

After the order has been handed over to the carrier, shipment tracking information may be sent to the Buyer if the relevant delivery method provides for it.

If delivery of a shipment is delayed, the Buyer may contact the Seller by email at eksg.sia@gmail.com. The Seller assists the Buyer in ascertaining the status of the shipment and resolving the delivery issue with the carrier in accordance with applicable law.

The Seller is not liable for delivery delays caused by carrier workload, public holidays, seasonal demand, customs procedures, incorrect information provided by the Buyer, force majeure or other circumstances beyond the Seller's control. Nevertheless, the Seller will assist the Buyer in resolving delivery issues to the extent possible.

Risk of Loss of or Damage to Goods

If the Buyer is a consumer, the risk of loss of or damage to the goods passes to the Buyer when the Buyer or a third party designated by the Buyer, other than the carrier, has received the goods.

If the Buyer selects a carrier that is not offered by the Seller, the risk of loss of or damage to the goods passes to the Buyer when the goods are handed over to the carrier selected by the Buyer.

Shipment or Goods Damaged During Delivery

If a shipment is received with visibly damaged packaging or the Buyer discovers that the goods have been damaged during delivery, the Buyer is requested to contact the Seller as soon as possible by email at eksg.sia@gmail.com.

To enable the matter to be assessed more quickly, please include the order number, photographs of the shipment packaging and damaged goods, and a brief description of the issue.

If it is confirmed that the goods are damaged, do not conform to the order, or that the damage was caused by the Seller or the carrier, the Seller will assist in resolving the matter in accordance with applicable law and, where necessary, provide a replacement, remedy the non-conformity, resend the goods, reduce the price or issue a refund.

Uncollected Shipments

The Buyer is obliged to collect the shipment within the storage period specified by the carrier.

If the Buyer does not collect the shipment within the storage period specified by the carrier and the shipment is returned to the Seller, the Buyer shall bear the cost of redelivery.

An uncollected shipment does not constitute an exercise of the right of withdrawal. To exercise the right of withdrawal, the Buyer must submit a clear notice of withdrawal in accordance with the procedure set out in the withdrawal terms.

If an uncollected shipment contains cut fabrics, goods measured to order, printed items, personalised goods or goods prepared for a specific order, failure to collect the shipment does not in itself entitle the Buyer to a refund, except where the goods are damaged, do not conform to the order or the Seller has made an error in fulfilling the order.

Collection in Store

If the Buyer chooses to collect the order in store during checkout, the Seller will inform the Buyer when the order is ready for collection.

Orders may be collected from the Šarlotes audumi store at: Jāņa Poruka iela 23, Cēsis, LV-4101, Latvia.

Orders may be collected during store opening hours. Current opening hours may be listed on the online store or social media, or obtained by contacting the Seller.

International Orders, Customs and Import Charges

For international orders, delivery times and costs may vary depending on the destination country, selected delivery method, shipment weight and dimensions, customs procedures and carrier terms.

Customs charges generally do not apply to deliveries within the European Union and the European Economic Area, unless applicable law or the requirements of the relevant country provide otherwise in a particular case.

For deliveries outside the European Union or the European Economic Area, the Buyer may be responsible for import duties, customs charges, import VAT/GST, brokerage, carrier or administrative fees in the destination country.

These costs are not included in the price of the goods or delivery unless expressly stated otherwise during checkout. Such costs are determined and collected by the relevant country's customs or tax authorities, carriers or other third parties and are outside the Seller's control.

If the Buyer refuses to accept a shipment because of customs, tax, import or carrier administration charges, the Seller is entitled to deduct from the amount refundable to the Buyer any reasonable delivery, return, customs, brokerage, carrier and other costs incurred in connection with the order.

If a shipment is returned to the Seller from a country outside the European Union, the Buyer is responsible for correctly preparing the return shipment and customs documentation. If incorrect documentation results in additional customs, import, brokerage, carrier or administrative costs for the Seller, the Seller is entitled to deduct these reasonable costs from the amount refundable to the Buyer.

Relationship to the Right of Withdrawal and Returns

These delivery terms do not restrict the Buyer's statutory right of withdrawal where that right applies to the particular product.

Information on the right of withdrawal, returns, exchanges and goods to which the right of withdrawal does not apply is set out in the section “Right of Withdrawal and Returns”.

Applicable Law

These delivery terms and orders are governed by the laws of the Republic of Latvia, unless mandatory consumer protection provisions, including those of the Buyer's country of residence, provide otherwise.